Turnoo processes personal data in the European Union. These texts follow the app's design and will be completed with the incorporated company, its registered address and the payment processor before the commercial launch. English translation provided for convenience; the Spanish version prevails.
Controller
Until the company is incorporated, the privacy contact is the DPO channel:dpo@turnoo.app (reply within 48 hours).
What data we use
- Account: email, name, authentication (email, Apple or Google).
- Bookings: business, service, professional, date, status.
- Approximate location, if you turn it on, for distances and nearby Turnoos.
- Payments and deposits, once they exist, through the payment provider.
- Messaging, only if the business links WhatsApp and you consent to marketing messages.
Consent categories
Technical and essential cookies
Always on. Session, security, fraud prevention and deposit tokenisation.
Performance analytics
Anonymous metrics on crashes, latency and payment-gateway times. Not linked to your identity. Optional.
Personalisation and location radar
Slots that match your history and live distances. Optional.
Advertising tracking
Campaign attribution (Meta, Google, Apple Search Ads). Off by default.
Messaging
An appointment reminder is not marketing. News and promotions over WhatsApp require prior, separate consent, and unsubscribing is as easy as subscribing: from your profile settings, per channel and per business.
Turnoo acts as a data processor on behalf of the business for those messages. The business pays Meta for the WhatsApp API; Turnoo does not intermediate that cost.
Wallet
A loyalty pass contains personal data and a persistent identifier. It is only created if the business invites you or you scan a QR code at the shop. You can delete it.
Your rights
- Access, rectification, erasure, objection and restriction.
- Portability of your bookings and profile in JSON.
- History of the consents you have given.
- Withdraw optional consents without losing essential access to the app.
To exercise them: dpo@turnoo.app or from Settings in the app.
You can also lodge a complaint with the Spanish Data Protection Agency (AEPD).